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Returns & Refunds

Draft information about cancellations, returns and refunds.

Draft for review — this page is not a final policy. Details marked [TO CONFIRM] must be approved before launch.

Before payment or dispatch

[TO CONFIRM: when and how a customer may cancel an order or release a reservation.]

After delivery

[TO CONFIRM: return window, eligibility, exclusions, condition requirements, return shipping costs and damaged-item procedure.]

Refunds

[TO CONFIRM: refund method, timing, currency treatment and support contact.]

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